SMS appointment reminders for UK salons
Remind clients of their service, stylist and appointment time by text and email. You choose when reminders go out, and you can add a second one shortly before the visit.
Example appointment reminder
Reminder: Cut and finish with Alex on Fri 14 Nov at 14:00. See you then!
An example reminder with a fictional service, stylist and time. You can change the wording to suit your salon.
How SMS reminders work
Clients book
Every confirmed booking gets a confirmation straight away, so no reminder is sent in the first hour after booking.
Choose your timing
Send the first reminder 2, 4, 12, 24 or 48 hours before the appointment. 24 hours is the default.
Add a second reminder
Optionally send another reminder 1, 2 or 3 hours before, for clients who need a nudge on the day.
Sent at sensible times
Reminders only go out between 7am and 9pm in your salon's time zone, and never to clients who have turned that channel off.
What a reminder includes
The standard reminder names the service, the specialist and the appointment date and time. Use reminders for visit details rather than marketing.
Explain your cancellation policy and any preparation before the client books, and give them an easy way to contact you. Reminders don't replace a clear booking page.
See the online booking journeyEmail included, SMS when you want it
Email confirmations and reminders come with every plan. Text messages are an optional paid add-on that you switch on in Features & Subscriptions, where the price is shown before you subscribe.
Replies to texts aren't handled in Elite Booker, so include how clients can reach you if they need to change their appointment.
Add deposits and a cancellation policyWrite your own reminder
As a business admin, open Settings, expand Messages / Notifications and choose Appointment reminder · SMS. Edit the wording with placeholders for the client, business, service, staff member and appointment date and time, and preview it before saving.
Write the date and time in full rather than "tomorrow": your second reminder may arrive on the day of the appointment. Short messages cost less to send.
Create an account to set up reminders
Frequently asked questions
When are salon SMS appointment reminders sent?
You choose: the first reminder goes out 2, 4, 12, 24 or 48 hours before the appointment (24 by default), and you can add a second one 1, 2 or 3 hours before. Reminders are only sent between 7am and 9pm in your salon's time zone.
Can clients reply to a reminder to reschedule?
Replies aren't handled in Elite Booker. Include your phone number or another way to reach you in the reminder wording so clients can change their appointment.
Can I write my own reminder template?
Yes. As a business admin, open Settings, expand Messages / Notifications and choose Appointment reminder · SMS to edit and preview your wording with the supported placeholders. Text reminders also need the SMS add-on switched on.
Are SMS reminders included in every plan?
Email confirmations and reminders are included in every plan. SMS is an optional paid add-on you switch on in Features & Subscriptions; you see the price before you subscribe.
Will reminders stop every no-show?
No, but they help clients remember. Pair them with a deposit or a clear cancellation policy if missed appointments cost you money.